Comments on: SugarSync's not ready for primetime http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/ Thu, 29 Mar 2012 12:22:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Nima http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-63383 Nima Sat, 05 Feb 2011 15:18:02 +0000 http://coreygilmore.com/?p=226#comment-63383 I have used SugarSync for about 2 years now, and was very satisfied with the product. However, since 6 months or so I'm experiencing that files are being randomly deleted by SugarSync Manager and frighteningly this seems to be more common than I thought. This has significantly affected my work negatively and is really the last thing you expect form a backup software. Now, I just want to get rid of SugarSync but am afraid of loosing files that are not on my computer but are backed up on SugarSync servers. I'm able to successively restore the files SugarSync deleted, but they are being deleted again after some time. So, how can I make sure to have all my files on my computer at the same time and then uninstall SugarSync? Has anyone gone through this, too? I have used SugarSync for about 2 years now, and was very satisfied with the product. However, since 6 months or so I'm experiencing that files are being randomly deleted by SugarSync Manager and frighteningly this seems to be more common than I thought. This has significantly affected my work negatively and is really the last thing you expect form a backup software.

Now, I just want to get rid of SugarSync but am afraid of loosing files that are not on my computer but are backed up on SugarSync servers. I'm able to successively restore the files SugarSync deleted, but they are being deleted again after some time. So, how can I make sure to have all my files on my computer at the same time and then uninstall SugarSync? Has anyone gone through this, too?

]]> By: John http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-61917 John Sat, 15 Jan 2011 01:26:59 +0000 http://coreygilmore.com/?p=226#comment-61917 I've been with SugarSync for a year, have gone through several releases. I'm afraid it's still not ready for prime time, and I'm just about to go back to iBackup, which may not have the bells and whistles, but doesn't lose data. The intial problem was the client on my primary (most data) PC kept crashing instead of syncing. I've reported the same issue three times, and provided diagnostics to support. The next time it happens, I get asked the same questions, I delete and re-sync all my data (40GB) but it does not resolve the issue. And this time around, it's actually deleted files - my tax files amongst others! Luckily they were in the "Deleted Files" folder (and being a cautious type I had manually copied them elsewhere). So although SugarSync looked very promising, I'm giving it a rest until I hear these problems have been fixed. I've been with SugarSync for a year, have gone through several releases. I'm afraid it's still not ready for prime time, and I'm just about to go back to iBackup, which may not have the bells and whistles, but doesn't lose data.

The intial problem was the client on my primary (most data) PC kept crashing instead of syncing.

I've reported the same issue three times, and provided diagnostics to support. The next time it happens, I get asked the same questions, I delete and re-sync all my data (40GB) but it does not resolve the issue.

And this time around, it's actually deleted files – my tax files amongst others! Luckily they were in the "Deleted Files" folder (and being a cautious type I had manually copied them elsewhere).

So although SugarSync looked very promising, I'm giving it a rest until I hear these problems have been fixed.

]]> By: Laurence http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-61810 Laurence Sat, 08 Jan 2011 07:56:07 +0000 http://coreygilmore.com/?p=226#comment-61810 I lost tons of files. Half of them were not even in the "Deleted Files" folder. Got multiple copies repeatedly of the exact same file. Tech support is terrible (chat and email)New files were only intermittently synced. What good is a sync program if it loses your files, doesn’t sync your new files, and makes multiple, redundant copies of your existing files that require a lot of time to fix. I lost tons of files. Half of them were not even in the "Deleted Files" folder. Got multiple copies repeatedly of the exact same file. Tech support is terrible (chat and email)New files were only intermittently synced. What good is a sync program if it loses your files, doesn’t sync your new files, and makes multiple, redundant copies of your existing files that require a lot of time to fix.

]]> By: murray http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-56706 murray Sun, 21 Nov 2010 23:49:39 +0000 http://coreygilmore.com/?p=226#comment-56706 very helpfull a two tier system is my plan a home harddrive and a on line reservoir Murray very helpfull
a two tier system is my plan
a home harddrive and a on line reservoir
Murray

]]> By: Steve DVM http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-52920 Steve DVM Tue, 14 Sep 2010 23:14:26 +0000 http://coreygilmore.com/?p=226#comment-52920 I just lost 30 years worth of accumulated medical article files....scanned one-by-one and saved as PDFs. Personal Taxes since 1976. Business tax records x 18 years. Kayak instructional materials, trip records and photos for 12 years. Basically, life as I know it. I don't know why. Paid for support and they are feebly acting like they are helping...finding some orphans in the cloud and so on. As was pointed out about....what I do find, any directory tree is lost and needs to be manually rebuild. Without explanation....most file folders were gutted and left empty, many gone totally. My bad for putting all my eggs in one basket. I just lost 30 years worth of accumulated medical article files….scanned one-by-one and saved as PDFs.
Personal Taxes since 1976. Business tax records x 18 years. Kayak instructional materials, trip records and photos for 12 years. Basically, life as I know it.

I don't know why. Paid for support and they are feebly acting like they are helping…finding some orphans in the cloud and so on. As was pointed out about….what I do find, any directory tree is lost and needs to be manually rebuild. Without explanation….most file folders were gutted and left empty, many gone totally.

My bad for putting all my eggs in one basket.

]]> By: Robert http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-52430 Robert Thu, 27 May 2010 21:31:51 +0000 http://coreygilmore.com/?p=226#comment-52430 I'm a trustee of a $16,000,000 estate and used SugarSync to sync and backup across 10 computers. For almost a year, all was well till their last release. It trashed 3,000+ momentous files, changed names into uppercase characters and truncated some crucial files. Then synchronization never ends. They're asking $99/year for voice support when clearly this is their fiasco and poor software quality control. Response time is excruciatingly slow and the solution they provided to date is unacceptable. I will never trust Sugarsync with my important files again. I'm going to try SpiderOak. Robert I'm a trustee of a $16,000,000 estate and used SugarSync to sync and backup across 10 computers. For almost a year, all was well till their last release. It trashed 3,000+ momentous files, changed names into uppercase characters and truncated some crucial files. Then synchronization never ends. They're asking $99/year for voice support when clearly this is their fiasco and poor software quality control. Response time is excruciatingly slow and the solution they provided to date is unacceptable.

I will never trust Sugarsync with my important files again. I'm going to try SpiderOak.

Robert

]]> By: Neil http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-52415 Neil Tue, 18 May 2010 22:23:55 +0000 http://coreygilmore.com/?p=226#comment-52415 I've been using sugarsync since the mossberg wsj review. works beautifully 95% of the time, but causes big problems when it does not (and one does not realize it is not working properly). I have 3 computers that it keeps wonderfully, effortlessly, mindlessly synched (95% of the time). Periodically (last few days), it doesn't, with no warning or indication except that the file you need was not updated from a different machine, even though ss indicates everything is up to date I'd switch, but have not found anything as good (95% of the time). No support that I can tell. Originally I was a foldershare user. I've been using sugarsync since the mossberg wsj review. works beautifully 95% of the time, but causes big problems when it does not (and one does not realize it is not working properly). I have 3 computers that it keeps wonderfully, effortlessly, mindlessly synched (95% of the time). Periodically (last few days), it doesn't, with no warning or indication except that the file you need was not updated from a different machine, even though ss indicates everything is up to date I'd switch, but have not found anything as good (95% of the time). No support that I can tell. Originally I was a foldershare user.

]]> By: madagoo http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-45232 madagoo Thu, 21 Jan 2010 19:30:45 +0000 http://coreygilmore.com/?p=226#comment-45232 Hi Corey, given that this blog entry dates to 2008 with no sign of the roadmap update in the comments, does the current 2010 version of sugarsync cover the issues you raised? I particularly want to have something that I can securly back up files to so that my home PC, home laptop, smartphone and work PC can sync to, particularly for one-note any advice? yours Mal Hi Corey,

given that this blog entry dates to 2008 with no sign of the roadmap update in the comments, does the current 2010 version of sugarsync cover the issues you raised? I particularly want to have something that I can securly back up files to so that my home PC, home laptop, smartphone and work PC can sync to, particularly for one-note

any advice?

yours

Mal

]]> By: Bob http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-39100 Bob Wed, 02 Dec 2009 17:10:52 +0000 http://coreygilmore.com/?p=226#comment-39100 Hi all, I've had an absolute disaster attempting to get Magic Briefcase to do exactly what they say it does - simply sync folders across PCs. I've lost my files once, had my folder structure completely trashed once and and am still nowhere near a solution. Their tech support only seem capable of responding once every few days making the whole thing incredibly tedious, read the tale of woes: http://www.freshmango.com/support/kb/networking-protocols-wifi/protocols-firewalls/sugarsync-magic-briefcase-sync-problems/ If anyone has any suggestions on how to escalate this to higher level support I'd love to hear it, thanks! B Hi all,
I've had an absolute disaster attempting to get Magic Briefcase to do exactly what they say it does – simply sync folders across PCs. I've lost my files once, had my folder structure completely trashed once and and am still nowhere near a solution.

Their tech support only seem capable of responding once every few days making the whole thing incredibly tedious, read the tale of woes:

http://www.freshmango.com/support/kb/networking-protocols-wifi/protocols-firewalls/sugarsync-magic-briefcase-sync-problems/

If anyone has any suggestions on how to escalate this to higher level support I'd love to hear it, thanks!

B

]]> By: Herb http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-34835 Herb Thu, 01 Oct 2009 15:47:47 +0000 http://coreygilmore.com/?p=226#comment-34835 They won't even send me a verification email. When I click on resend, nothing. Try to sbmit support request doesn't work. Of course no phone number. They won't even send me a verification email. When I click on resend, nothing. Try to sbmit support request doesn't work. Of course no phone number.

]]> By: patrick http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-7757 patrick Mon, 21 Jul 2008 23:20:10 +0000 http://coreygilmore.com/?p=226#comment-7757 oh damn, I just wrote this comment , closed the tab, opened hotmail and there's a dropbox invite for me (blush) ... maybe I buy both haha oh damn, I just wrote this comment , closed the tab, opened hotmail and there's a dropbox invite for me (blush) … maybe I buy both haha

]]> By: patrick http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-7756 patrick Mon, 21 Jul 2008 23:16:40 +0000 http://coreygilmore.com/?p=226#comment-7756 I'd like to test dropbox too before I shell out my company's 250$ but there seems to be no way to get into this very private beta. well I stll have a couple of days left on my sugarsync trial. Maybe it's just the unavailability that makes dropbox nicer? -)) I'd like to test dropbox too before I shell out my company's 250$ but there seems to be no way to get into this very private beta. well I stll have a couple of days left on my sugarsync trial. Maybe it's just the unavailability that makes dropbox nicer? -))

]]> By: Corey http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-6165 Corey Thu, 12 Jun 2008 17:10:32 +0000 http://coreygilmore.com/?p=226#comment-6165 @evbart - Not yet, but improved sync options is on the list (with no time frame). You'd want the contents of the dropbox to be hidden on your work computer, but visible at home? I sent you an invite, definitely make a request for this in the <a href="http://forums.getdropbox.com" rel="nofollow">dropbox forums</a>. @evbart – Not yet, but improved sync options is on the list (with no time frame). You'd want the contents of the dropbox to be hidden on your work computer, but visible at home? I sent you an invite, definitely make a request for this in the dropbox forums.

]]> By: evbart http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-6151 evbart Thu, 12 Jun 2008 15:02:24 +0000 http://coreygilmore.com/?p=226#comment-6151 Does dropbox have one-way file sync? I'd love to just put a file into dropbox on my work comptuer, and have it show up in a folder at home. Does dropbox have one-way file sync? I'd love to just put a file into dropbox on my work comptuer, and have it show up in a folder at home.

]]> By: jorge http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-3148 jorge Sat, 26 Apr 2008 14:54:18 +0000 http://coreygilmore.com/?p=226#comment-3148 Glad to see dropbox is working for you. SugarSync isn't cutting it for me either. Would you happen to have an invite to dropbox? Glad to see dropbox is working for you. SugarSync isn't cutting it for me either. Would you happen to have an invite to dropbox?

]]> By: Corey http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-3006 Corey Wed, 09 Apr 2008 14:33:43 +0000 http://coreygilmore.com/?p=226#comment-3006 Effortless synchronization is definitely a wonderful thing once you experience it. I started with a BlackBerry on a BES, backed by Exchange which gave me wireless sync of contacts, mail, notes, calendar and tasks. As I started using OneNote I set up a WebDAV server for that to keep notebooks synchronized. Files were the last piece I needed, and I was very happy with SugarSync until I had problems. At that point it was just the limitations of the product (no versioning, poor deleted files management) that started to drive me away. Dropbox has a much simpler interface, but it maintains file versions and shows you deleted files in their original directories. Effortless synchronization is definitely a wonderful thing once you experience it. I started with a BlackBerry on a BES, backed by Exchange which gave me wireless sync of contacts, mail, notes, calendar and tasks. As I started using OneNote I set up a WebDAV server for that to keep notebooks synchronized. Files were the last piece I needed, and I was very happy with SugarSync until I had problems. At that point it was just the limitations of the product (no versioning, poor deleted files management) that started to drive me away.

Dropbox has a much simpler interface, but it maintains file versions and shows you deleted files in their original directories.

]]> By: Rossy http://coreygilmore.com/blog/2008/04/08/sugarsyncs-not-ready-for-primetime/comment-page-1/#comment-3001 Rossy Wed, 09 Apr 2008 06:03:21 +0000 http://coreygilmore.com/?p=226#comment-3001 I tried the product after reading Pogue's review. Had some problem the first day when I started initial upload (maybe too much load these guys were not prepared for), but since then I have really enjoyed this product and have not had any glitch. I love to have all my stuff with me at all times. Now I understand how much I was missing this. I tried the product after reading Pogue's review. Had some problem the first day when I started initial upload (maybe too much load these guys were not prepared for), but since then I have really enjoyed this product and have not had any glitch. I love to have all my stuff with me at all times. Now I understand how much I was missing this.

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