Diagnose Outlook Connection Problems

If you're using Outlook with RPC over HTTP(s) (rebranded as Outlook Anywhere with Exchange 2007) one of the most useful tools in your arsenal is the /rpcdiag command line switch which will launch with the Connection Status window.

But what if you don't want to relaunch Outlook? It's surprisingly simple – just hold down the Control key and right-click on the Outlook icon in the system tray.

Outlook - Normal Tray Menu
Normal Outlook Tray Menu

Outlook - Special Tray Menu
Outlook Tray Menu with extra options

The new options provide you with the Connection Status window, very useful for diagnosing connection and performance issues, and an option to test AutoConfiguration.  If you're having an issue with Exchange 2007 Autodiscover this is very helpful.

Outlook - Connection Status
Outlook's Exchange Connection Status window

Outlook - Test AutoConfiguration
Outlook – Test AutoConfiguration

 

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One Response to “Diagnose Outlook Connection Problems”

  1. Bob Coates Says:

    COrey,
    I have worn myself outwith this issue. I installed Office 2007 over the 2003 program this morning and I cannot get ANY programs to connect to the internet now except IE. I tried the fix above you suggested but nothing happened. I have reset every setting I know but nothing happens after 20 plus restarts today. Updates, etc, o go.
    The reconnect button on the toolar when pressed highlights but no action. Any further idea?
    Thanks in advance…Bob

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